Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@plantable.com

About

Plantable is a plant based intervention program that delivers nutritious, delicious, fully prepared meals to your home and puts a real live coach in your pocket.

Plantable helps you make the transition to a supportive whole food, plant-based diet, free from added sugar, easy, and delicious. The easiest way to jump in is with the Reboot!

What we eat impacts the body’s biochemistry, releasing hormones, and driving behaviors. A plantable diet is a whole food, plant-based way of eating - filled with fiber and packed with nutrients. This keeps blood sugar stable, providing a constant stream of energy (goodbye afternoon crash)! 

The Reboot is our signature 28-day program that combines meals, one-on-one coaching and all the lifestyle tools you’ll need to reset your habits. You’ll experience immediate results with long-lasting change. The Reboot is a lifestyle transformation program, with clinically-supported results including long-term weight loss, improvement in energy, reduction in waist circumference as well as an improvement in several commonly measured blood markers.

Awww, that's such a nice gesture - thank you for gifting the Plantable experience! From our homepage, simply click on the "Our Products" tab located at the top of the page. The dropdown menu will then allow you to select "Gift Card" and walk you through the gifting process. It's super simple!

That's super easy to do. Simply log into the Plantable web page and click on My Account. The page will read "Welcome Back" and you will see your meal subscription dates listed. Locate the date you'd like to pause and click on the "Skip This Week" box. All done!

Meals

Plantable’s meals are made from scratch in Brooklyn, New York, and flash-frozen for freshness and to lock in nutrients. They arrive fully prepared and frozen, and take only a few minutes to heat and enjoy. 

We recommend you store the meals in the freezer and keep 1 or 2 days’ worth of food in the refrigerator to thaw out naturally. Our meals last up to 8 weeks in the freezer, and up to 1 week in the fridge after they’ve defrosted. 

Plantable’s menu refreshes weekly. If any inventory is sold out, this is instantly updated. 

This isn’t your mom’s TV dinner. Without adding any preservatives, our frozen meals allow for the flexibility busy lives demand. And remember, when we said we love our local producers? Frozen meals prevent unnecessary food waste.

Yes, furthermore we do not use processed meat or dairy alternatives. 

We source organic as much as possible and where it makes sense. But, we also love our local producers, some of whom have not yet obtained an organic certification. Our meals are also non-GMO!

Nutrition & Allergies

All of our meals are prepared in our kitchen in Brooklyn and we take cross-contamination very seriously. Each meal you have to choose from displays the ingredients and nutrition information so you can select the meals that best accommodate your needs. If you have and are concerned about a life-threatening allergy, please contact us at hello@plantable.com to speak with us first before placing an order. 

On Plantable, while there may be some portion and calorie reduction,

your weight loss is primarily coming from the expulsion of fat and water,

reversing the storage of fat from the Crappy Food Cycle. That said, for those that are interested, our lunches range from 330 - 550 calories with an average of 420, and our dinners range from 430 - 650 with an average of 530. 

Absolutely. Plants and grains have protein too. Each meal is designed to provide plant-based protein, healthy fats, and complex carbohydrates for a well-rounded nutrient profile. For example, our fan favorite “Hippie Brunch Burrito” is completely plant-based and is packed with 21 grams of protein. 

Plantable is about feeling good, not feeling hungry. If you work out consistently (kudos to you!), you may consider adding an extra snack or bulk up your side salad to ensure you’re meeting your needs. 

When selecting your Plantable meals, simply click on the "i" , the apple or the three dots in the upper left hand corner of the meal photo. Here you can see all the ingredients and nutrition information for each of our available meals. If you have any additional questions, please feel free to reach out to Plantable’s Customer Care team directly at orders@plantable.com. 

Orders

All orders for the following week must be placed by Saturday evening at 11:59pm EST.  

Absolutely! Each Plantable order is made up of 12 single-serving prepared meals of your choice. So if you are ordering for a household and want to enjoy the same meal(s) you can simply order multiple quantities of the same meal(s). 

Your card will be charged as soon as you’ve placed your order. 

If you need to alter your order in any way please contact Plantable Customer Care directly at orders@plantable.com or (646) 974-8200. 

To change or confirm your shipping or billing information please contact hello@plantable.com.

Shipping & Delivery

Great question! Plantable uses UPS for all deliveries and orders are shipped via one day ground or two day air depending on where you are located!

Plantable currently ships to 48 states; all zip codes in the United States, excluding Alaska and Hawaii. 

You will receive an email with your UPS tracking information at 5pm est the day your shipment leaves the Plantable kitchen. You can track your shipment at www.UPS.com or by downloading the UPS My Choice App. 

You cannot choose your specific delivery date. Plantable ships out from their Brooklyn facility on Monday of every week (unless Monday is a national holiday, in which case shipments are moved to Tuesday) and depending on your location you will receive your delivery via either 1- or 2-day UPS. When you enter your desired Monday ship date and your shipping address at checkout, it will display which delivery type you are and when you will receive your delivery. 

We always plan for our meals to have a little more coolant should they have an extra day in transit. The important thing is that they arrive cool to the touch. If so, from a food safety perspective, they may be safely re-frozen. When you come to thaw those meals, then eat them within a couple of days of thawing. If you do not wish to re-freeze meals, refrigerate them and consume those meals within 3 or so days. 

No, our UPS shipments do not require a signature upon delivery. 

Boxes are carefully packaged and insulated to arrive at your doorstep still frozen. If your meals are ever thawed upon arrival, please contact Plantable at orders@plantable.com